Shipping policy

Q: What method of shipping do you guys use?

A: For all orders under 5lb that's shipping within the United States, we use USPS Priority/First Class. For orders over 5lb, we use Fedex or UPS Ground Shipping.

Q: How long does it usually take for you guys to ship out my order?

A: We typically ship out your order within 1-5 business days, depending on the availability of the product (ie special orders or high demand items). If we're short of staff or are having any delays (emergencies, weather problems, etc.) then we will e-mail you to inform you of such delays.

Q: Do you guys ship worldwide?

A: Most products ship within the United States. Certain vendor-fulfilled products, including XVX items, may ship internationally or directly from an overseas fulfillment partner to eligible destinations. Shipping availability, origin, customs requirements, and delivery times vary by product and destination.

Q: I made an error on my shipping address, what can I do?

A: If the courier hasn't already picked up the package, we can still make corrections/changes to the address. If the address is drastically different from the address that you have on file with PayPal, we will cancel your order and ask that you fix the address with PayPal (this is to prevent fraud).

International and Vendor-Fulfilled Items
Some products, including items supplied by XVX, may ship internationally or directly from an overseas fulfillment partner. Shipping origin, carrier, tracking updates, customs processing, and delivery times may vary by product and destination. Delivery estimates are not guarantees. Customers may be responsible for applicable duties, taxes, or customs charges where required.

Once an order has been fulfilled and handed to the carrier, cancellation may not be possible. Late-delivery, lost-package, and refund requests are reviewed under our Refund Policy and applicable law. Late delivery alone does not automatically qualify for cancellation or a refund after fulfillment.